Like courts across the country, Cook County experiences a high percentage of self-represented litigants, which presents unique challenges when domestic violence is present. The site developed materials to help victims and respondents better understand the process and their options. Also, the help desk did not have any bilingual staff. Cook County is a highly diverse community, and a significant portion of the court’s litigants have limited English proficiency. To meet this need, the court hired a bilingual help desk staff person to assist non-English speakers.