Procedural fairness: Court user feedback and responses (Multnomah)

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Early data indicated that litigants with cases involving domestic violence did not feel respected or understood and did not believe they were treated fairly in many instances. A list of recommendations to improve litigants’ court experience was developed. These included easy tips that can be easily incorporated using existing resources in every day court interactions as well as more involved policy recommendations. Of course, the ultimate arbiter of whether these efforts have been successful is the survivors themselves, so the site developed an annual survey and comment cards to provide ongoing feedback about how the court is doing and where additional improvements might be needed.

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